Privacy Policy

Last Updated: February 21st, 2025

Indie Financial Technologies, Inc.’s (“Indie” or “we”, “use” or “our”) mission is to radically simplify and streamline access to home financing options; we do this by super-scaling independent mortgage professionals through our intelligent assistants.

We may collect information that can be used to identify you (“Personal Information”) when you use www.indiemortgage.co (the “Site”), use the Indie software platform, or apply for a job with us. This Privacy Policy explains how we collect, use, disclose, and otherwise process Personal Information in connection with our Site and related services (collectively, our “Services”).

This Privacy Policy does not apply to Personal Information about job applicants that we process on behalf of our customers or Personal Information about employees and contractors of our customers who participate in interviews for roles at our customers. We process this information on behalf of recruiting platforms and companies, as instructed by them, in our capacity as a service provider/data processor.

Our Collection of Personal Information

Personal Information You Provide: We collect Personal Information that you intentionally provide to us. For example, when you fill out an online form (such as when you sign up to schedule a demo, receive our newsletter, or watch a webinar recording), we collect the information you provide and use it for the purposes described in this Privacy Policy. We collect the following types of Personal Information you provide in connection with our Services:

• Contact Information, such as name, email address, mailing address, or phone number.
• Professional Information, such as the name of your employer, your title and business responsibilities.
• Account Information, such as account credentials, billing information, payment information and other information used to administer your account, including the Services you have purchased or may be interested in.
• Event Information, such as event attendance, dietary restrictions and travel accommodations.
• Support Information, such as the content of requests or correspondence we may receive from you.
• Feedback Information, such as information shared with us to provide feedback on our Services or to participate in an optional survey.
• Marketing data, such as your preferences for receiving our marketing communications and details about your engagement with them.
• Applicant Information of Individuals Applying to Work for Indie, such as your education and employment history and personal contact information.

Service Content and Communications: When you use our Services, you may create, upload, or transmit various types of content ("User Content"), including but not limited to:

• Audio recordings of calls or meetings
• Text transcriptions and notes
• Messages and communications
• Comments and feedback
• Other content you create or share through our Services

When you sign up for an account or sign in to your account, you have several options for doing so. If you choose to sign in using a third-party account (such as Google or Microsoft), that third party may use your Personal Information for its own purposes. Please see that third party’s website to view their privacy policy. That third party may also gather certain information about you when you use our Services.

Please note that when you are signed in to your account, we may be able to connect your activities with respect to the Services with you and your account.

Personal Information Automatically Collected

As is true of most websites and digital platforms, we collect certain Personal Information automatically when you visit and/or use our Services, including:

• Log File Data, including your internet protocol (IP) address, operating system, browser type, browser id, date/time of visit, and pages visited.
• Analytics Data, including the electronic path you take to our Services, through our Services and when exiting our Services, as well as your usage and activity on our Services, such as the links and objects you view, click or otherwise interact with.
• Location Data, including your general geographic location based on your IP address.

Personal Information from Other Sources and Third Parties

We also obtain Personal Information from other sources, which we often combine with Personal Information we collect either automatically or directly from you.

We may receive the same categories of Personal Information as described above from the following sources and third parties:

• Employers: We may receive certain information about you in connection with your employer’s interest in or use of our Services. For example, your employer may provide us with your contact information and account information to allow us to set up an account for you.
• Social Media: If you choose to interact with us or otherwise post on social media, we may collect Personal Information you chose to make public or share directly with us. For example, if you choose to send us a question through social media, we may collect the Personal Information you provide and other Personal Information from your publicly available account to provide a response to your question.
• Information Providers: We may from time to time obtain information from third-party information providers to correct or supplement other Personal Information we collect. For example, we may obtain updated contact information from third-party information providers to reconnect with you.
• Publicly Available Information: We may also collect Personal Information from publicly available sources, such as government records or publicly available websites to supplement other Personal Information we collect.

Our Use of Personal Information

We use Personal Information we collect for the following purposes:

• Service Delivery: Indie’s primary purpose in collecting Personal Information is to facilitate and provide the Services. We use personal information to perform our contractual obligations under our terms of use, including to:

  • Provide, operate and improve our Services and our business;
  • Plan and manage events, including registration, billing, and connecting with other event attendees; and
  • Communicate with you about our Services, including by sending announcements, updates, security alerts, and support and administrative messages.
  • Process and store User Content, including call recordings, transcriptions, and notes, to provide our Services and facilitate communication between users.

• Marketing and Advertising: We may collect and use your Personal Information for marketing and advertising purposes. Where required under applicable law, we will only engage in marketing and advertising activities with your consent.

  • Direct Marketing: Indie uses Personal Information about you to contact you for marketing purposes, including telemarketing calls, and to send marketing emails that we believe may be of interest to you, such as product announcements, newsletters, educational materials, and details on upcoming events. You may opt-out of marketing emails as described in the “Opt out of marketing communications” section below.
  • Interest-based advertising: Indie and our advertising providers use website data collection technologies to display products or features that are tailored to your interests and to present advertising on other sites. For more information on these technologies see our Cookie Notice.

• Compliance and Protection: Indie may use your Personal Information to comply with our legal obligations, including to prevent, detect, mitigate, and investigate potential security issues, as well as fraudulent or illegal activity. Indie may also use your Personal Information to comply with and enforce applicable legal requirements or to protect our interest or the interest of other third parties.

• Research and Development: Indie uses Personal Information in our legitimate business interests to diagnose technical problems, as well as to understand how our Services are being used, and to make improvements. As part of these activities, we may create aggregated, de-identified or other anonymous data from Personal Information we collect. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve the Services, and promote our business.

• Hiring for Internal Openings: We may use Personal Information you provide to us as a job applicant on the basis of our legitimate interests to make decisions about filling roles within Indie that we have open. For example, we may confirm prior employment you have provided to us in your resume or via your LinkedIn profile, and may use your personal contact information to schedule and conduct interviews with you.

Our Disclosure of Personal Information

We may disclose your Personal Information to the following types of parties:

• Data Analytics Providers: We disclose or permit access to Personal Information to data analytics providers who analyze statistics and trends relating to the usage of and activity relating to our Services. These data analytics providers produce reports and make suggestions for our business strategy based on the Personal Information and other information analyzed.

• Third-Party Integrations: In connection with providing our Services, we may disclose your Personal Information to third parties that integrate with our Services. For example, we may disclose your Personal Information to the third parties we use to record or transcribe conversations in connection with the Services.

  • We may use third-party service providers to help process and store User Content, including call recordings and transcriptions. These providers are bound by contractual obligations to protect your information and may only use it to provide services to us.

• Advertisers: We may disclose Personal Information to our third-party advertisers. Our advertisers may use your Personal Information to display advertisements to you through the Services and on third-party websites.

• Service Providers: We may disclose your Personal Information to our service providers to help us conduct our business. For example, they may handle identity verification, payment processing, various IT services, data management, email distribution, and/or information analysis. We may also disclose your Personal Information to help us administer features of the Services.

• Business Transferees: We may take part in or be involved with a corporate business transaction, such as a merger, acquisition, joint venture, or financing or sale of company assets. We may disclose Personal Information to a third party during negotiation of, in connection with or as an asset in such a corporate business transaction and with respect to any related due diligence. Personal Information may also be disclosed in the event of insolvency, bankruptcy, or receivership.

• Legal Authorities and Others: We may disclose Personal Information to third parties, such as legal advisors and law enforcement:

  • in connection with the establishment, exercise, or defense of legal claims;
  • to comply with laws or to respond to lawful requests and legal process;
  • to protect the rights and property of us, our agents, customers, and others, including to enforce our agreements, policies, and terms of use;
  • to detect, suppress, or prevent fraud;
  • to reduce credit risk and collect debts owed to us;
  • to protect the health and safety of us, our customers, or any person; or as otherwise required by applicable law.

• All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Privacy Rights and Choices

We offer the following privacy rights and choices in connection with Personal Information:

• Access to account information. You may update, correct, or delete your account information by accessing the account you have established with us on the Services.
• Opt out of marketing communications. You can opt out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the emails you receive from us. If you do so, you will continue to receive service-related and other non-marketing emails until you cease using our Services linked to those service updates.
• Privacy rights. You have the right to submit the following requests about your Personal Information, depending on your location and the nature of your interactions with our Services:
  • Information about how we have collected and used Personal information. We have made this information available to you without having to request it by including it in this Privacy Policy.
  • Access to a copy of the Personal Information that we have collected about you. Where applicable, we will provide the information in a portable, machine-readable, readily usable format.
  • Correction of Personal Information that is inaccurate or out of date.
  • Deletion of Personal Information that we no longer need to provide the Services or for other lawful purposes.
  • Opt out of online tracking. You can limit online tracking as described in our Cookie Policy.
  • Additional rights, such as to object to and request that we restrict our use of Personal Information.

You may submit these requests as provided in the “Contact Us” section below. We may request specific information from you to help us confirm your identity and process your request. Applicable law can limit these rights, for example, by prohibiting businesses from providing certain sensitive information in response to an access request and limiting the circumstances in which they must comply with a deletion request. If we decline a request, we will explain why we took that action, subject to legal restrictions.

If you are not satisfied with how we address your request, you may submit a complaint by contacting us. If you are based in certain jurisdictions, you may lodge a complaint about how we handle your Personal Information with a supervisory authority, including in your country of residence, place of work, or where you believe an incident took place.

Children’s Personal Information

Our Services are not directed to, and we do not intend to, or knowingly, collect or solicit Personal Information from children under the age of 16. If you are under the age of 16, please do not use our Services or otherwise provide us with any Personal Information either directly or by other means. If a child under the age of 16 has provided Personal Information to us, we encourage the child’s parent or guardian to contact us to request that we remove the Personal Information from our systems. If we learn that any Personal Information we collect has been provided by a child under the age of 16, we will make reasonable attempts to delete that Personal Information.

Third-Party Services

Our Site and online Services may include links to third-party websites, plug-ins, applications and other services. Except where we specify otherwise, this Privacy Policy does not apply to, and we are not responsible for, any privacy practices of third-party websites and online services or the practices of other third parties. To learn about the privacy practices of third parties, please visit their respective privacy policies.

Data Security

We use commercially reasonable technical and organizational measures to help secure Personal Information against loss, misuse, and alteration appropriate to the type of Personal Information processed.

However, no data transmission over the internet or between devices can be guaranteed to be 100% secure. While we strive to protect Personal Information, we do not guarantee the security of Personal Information and you provide Personal Information at your own risk.

Data Retention

We retain Personal Information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes. When we have no ongoing legitimate business need to process your Personal Information, we will either delete or anonymize it.

Cross-Border Processing of Personal Information

If you provide us with Personal Information when using the Services, then please note that we are headquartered in the United States. To provide and operate our Services, it is necessary for us to process Personal Information in the United States.

If we transfer Personal Information across borders such that we are required to apply appropriate safeguards to Personal Information under applicable data protection laws, we will do so. Please contact us for further information about any such transfers or the specific safeguards applied.

Updates to This Privacy Policy

We will update this Privacy Policy from time to time. When we make changes to this Privacy Policy, we will change the “Last Updated” date at the beginning of this Privacy Policy. If we make material changes to this Privacy Policy, we will notify you.

Contact Us

Indie Financial Technologies, Inc. is the entity responsible for the processing of Personal Information governed by this Privacy Policy. If you have any questions or requests in connection with this Privacy Policy or other privacy-related matters, please send an email to team@indiemortgage.co

Alternatively, inquiries may be addressed to:

Indie Mortgage Inc. 5432 Geary Blvd Unit #617 San Francisco, CA 94121

team@indiemortgage.co

(628) 888-7484